Contact Center Agent

Job Code CC- 003
Job Title Contact Center Agent
Location Dammam
Department Contact Center
Posting Date 06-02-2018
Closing Date 06-03-2018

Responsibilities

  • Answer incoming calls and respond to customer’s emails.
  • Manage and resolve customer complaints.
  • Provide product information to customers.
  • Research required information using available resources.
  • Identify, and solve customer complaints.
  • Route calls to appropriate sections.
  • Document all call information according to procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Follow up customer calls where necessary.
  • Complete call logs and reports.

Career Level

  • Mid Level

Requirements

  • Education: Bachelors in Business Administration
  • Language: Must be fluent in English (read & write)
  • Experience: Minimum 5 years of work experience in the same field.
  • Nationality: Saudi national preferred.
  • Gender -No Preference.


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