- February 6, 2018
- Posted by: shifas Haneef
- Category: Careers
Contact Center Agent
|Job Code||CC- 003|
|Job Title||Contact Center Agent|
- Answer incoming calls and respond to customer’s emails.
- Manage and resolve customer complaints.
- Provide product information to customers.
- Research required information using available resources.
- Identify, and solve customer complaints.
- Route calls to appropriate sections.
- Document all call information according to procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Follow up customer calls where necessary.
- Complete call logs and reports.
- Mid Level
- Education: Bachelors in Business Administration
- Language: Must be fluent in English (read & write)
- Experience: Minimum 5 years of work experience in the same field.
- Nationality: Saudi national preferred.
- Gender -No Preference.