Contact Center Supervisor
|Job Code||CC- 004|
|Job Title||Contact Center Supervisor|
- Manage a team of contact center agents.
- Be available to affect the entirety of the team’s operations.
- Manage by walking around. Be visible to answer questions.
- Take calls that your agents can’t handle and be available when an agent appears to need assistance.
- Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
- Motivate and encourage agents through positive communication and feedback.
- Mid Level
- Education: Bachelors in Business Administration
- Language: Must be fluent in English (read & write)
- Experience: Minimum 5 years of work experience in the same field.
- Nationality: Saudi national preferred.
- Gender -No Preference.