Contact Center Supervisor

Job Code CC- 004
Job Title Contact Center Supervisor
Location Dammam
Department Contact Center
Posting Date 08-02-2018
Closing Date 08-03-2018

Responsibilities

  • Manage a team of contact center agents.
  • Be available to affect the entirety of the team’s operations.
  • Manage by walking around. Be visible to answer questions.
  • Take calls that your agents can’t handle and be available when an agent appears to need assistance.
  • Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
  • Motivate and encourage agents through positive communication and feedback.

Career Level

  • Mid Level

Requirements

  • Education: Bachelors in Business Administration
  • Language: Must be fluent in English (read & write)
  • Experience: Minimum 5 years of work experience in the same field.
  • Nationality: Saudi national preferred.
  • Gender -No Preference.